We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card. Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.